YRU Here? A Search for Positivity in Property Management

October 09, 2019
11:00 AM - 1:00 PM
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Golden Valley Country Club
7001 Golden Valley Road
Golden Valley, MN 55427
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Advance registration is closed. Registration will be available on-site.

This program has been approved by the Minnesota Commissioner of Commerce for 1 hour Real Estate Continuing Education.

The inherent essence of property management is problems; how to solve them; how to prevent them; to react to them. Managers are to prepare for the unanticipated, avoid the unexperienced, prepare the budgets, plan the projects, engage the staff, please the tenants, call the client and plan an amazing holiday party. And, that’s not factoring in your life. In short, managers are expected to be something akin to magicians.

Managers are problem solvers; one might even say that it should be called “problem management”. If there were no problems, we’d have no job. And we all need our job, right? However, immersion in problems (read: negativity) can take a toll on even the most positive of attitudes. So let’s talk about your engagement – with your team, tenants, clients and community. Let’s talk the complicated world in which we live and work. And let’s talk about how property & facility managers make work possible. And maybe we change problems to possibilities.

Bring your authentic self to everything you do – Discover ways to tease out your interests, hobbies and desires to incorporate aspects into how you interact with your staff, relate to your colleagues, and serve tenants and clients.

Determine your building’s personality – what kind of project/building is it? How is it currently seen by the market? How do you want to be seen? it perceived in the by its occupants, the surrounding neighborhood, competitors, boosters as well as detractors.

Create a mindful tenant relations program – tips on how to bring a comprehensive, diverse slate of activities, amenities and fire/life safety trainings that will appeal to wide segments of your building population.

Foster a strong sense of community – Hear about strategies to engage your direct staff, occupants and surrounding area, specifically to enhance the acceptance of your team and project as a valued space for people.

Adele Bayless, RPA FMA of JLL is General Manager of Riverplace. In addition to signficant experience in property management, Adele specializes in fire/life safety training, emergency manual creation, social media, community relations and customer service leadership. She especially enjoys inspiring property managers to deliver service excellence. She is the Events Co-Chair of Commerical Real Estate Diversity Collaborative and a volunteer with TEDX Minneapolis.

Timeline
11:00 am registration
11:30 am lunch
12:00 – 1:00 pm presentation